Terms of Service
Last updated: 23 May 2026
Welcome to Norvelle Pets.
By using our website and placing an order, you agree to the terms outlined below. Please read them carefully before making a purchase.
1. Website Owner
This website is operated by Norvelle Pets.
For any questions, contact us at:
2. Use of Our Website
You agree to use this website only for lawful purposes.
You must not:
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misuse the website
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attempt to interfere with website security
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submit false or misleading information
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use our content, images or branding without permission
3. Product Information
We aim to display product descriptions, images, prices and availability as accurately as possible.
However, colours, sizes and details may vary slightly depending on your device screen, supplier updates or product availability.
4. Orders
When you place an order, you agree that the information you provide is accurate and complete.
After placing an order, you will receive an order confirmation by email.
We reserve the right to cancel or refuse an order if:
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payment is not authorised
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product information contains an error
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the item is unavailable
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we suspect fraud or misuse
5. Prices and Payments
All prices are shown in GBP unless stated otherwise.
Payment must be completed at checkout before your order is processed.
We may update prices at any time, but this will not affect orders that have already been confirmed.
6. Shipping
Shipping times and delivery information are explained in our Shipping Policy.
Estimated delivery times may vary due to courier delays, product availability, public holidays or high-demand periods.
UK online selling guidance states that goods should be delivered within 30 days unless another timeframe has been agreed with the customer.
7. Returns and Refunds
Returns, cancellations and refunds are explained in our Returns Policy.
For most online purchases in the UK, customers have 14 days after receiving goods to cancel an order, with some exceptions.
8. Product Availability
Some products may become unavailable without notice.
If an item is unavailable after you place an order, we will contact you with the available options, which may include waiting for restock, choosing another item or receiving a refund.
9. Customer Responsibilities
You are responsible for:
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providing accurate order and shipping information
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checking product details before purchasing
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contacting us promptly if there is an issue with your order
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following any product care or safety instructions provided
10. Intellectual Property
All website content, including text, branding, design, images, graphics and logos, belongs to Norvelle Pets or is used with permission.
You may not copy, reproduce, distribute or use our content for commercial purposes without written permission.
11. Limitation of Liability
Norvelle Pets is not responsible for indirect, incidental or consequential losses arising from the use of our website or products.
Nothing in these Terms limits your statutory consumer rights.
12. Third-Party Services
Our website may use third-party services such as payment processors, shipping providers, analytics tools and ecommerce platforms.
We are not responsible for the content, policies or practices of third-party websites or services.
13. Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
14. Contact
For any questions about these Terms, contact us at: