Shipping Policy

Last updated: 23 May 2026

At Norvelle Pets, we aim to provide a smooth and reliable delivery experience for every order.

Processing Time

Orders are processed within 1–3 business days after payment is confirmed.

Once your order has been processed, you will receive a confirmation email with your order details.

Estimated delivery time within the United Kingdom is typically 7–15 business days after processing.

Delivery times may vary depending on product availability, courier delays, public holidays or high-demand periods.

In accordance with UK online selling guidance, goods should be delivered within 30 days, unless a different timeframe has been clearly

agreed with the customer.

We currently ship to customers within the United Kingdom.

Shipping costs are calculated at checkout and may vary depending on the product, order value and delivery location.

When tracking is available, you will receive a tracking number by email once your order has been dispatched.

Please allow a few days for tracking information to update.

Please make sure your shipping details are correct before placing your order.

Norvelle Pets is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

If your order has not arrived within the estimated delivery period, please contact us at:

We will review your order and help you with the next steps.

For any shipping questions, contact us at: