Privacy Policy
Last updated: 23 May 2026
At Norvelle Pets, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, subscribe to our newsletter or place an order.
Who We Are
Norvelle Pets operates the website:
For any privacy questions, you can contact us at:
Information We Collect
We may collect the following information:
-
name
-
email address
-
billing and shipping address
-
phone number, if provided
-
order details
-
payment confirmation details
-
messages sent through our contact form
-
newsletter subscription details
-
website usage information, such as pages visited and device/browser information
We do not intentionally collect sensitive personal information.
How We Use Your Information
We use your information to:
-
process and fulfil orders
-
send order confirmations and updates
-
provide customer support
-
respond to messages and enquiries
-
manage returns, refunds and delivery issues
-
send marketing emails, if you have subscribed
-
improve our website and customer experience
-
prevent fraud and protect our website
-
comply with legal, tax and accounting obligations
Legal Basis for Processing
We process your personal information when it is necessary to:
-
fulfil a contract with you, such as processing and delivering your order
-
comply with legal obligations
-
pursue legitimate business interests, such as improving our website and customer service
-
send marketing communications when you have given consent
You can withdraw your marketing consent at any time by contacting us at:
Payment Information
Payments are processed securely by third-party payment providers.
Norvelle Pets does not store your full payment card details.
Payment providers may process information necessary to complete your purchase securely.
Sharing Your Information
We may share your information with trusted third parties where necessary, including:
-
website and ecommerce platform providers
-
payment processors
-
shipping and delivery providers
-
email and marketing service providers
-
analytics and website performance tools
-
professional advisers, if required
-
legal or regulatory authorities, where required by law
We only share information where necessary for business, legal or operational purposes.
International Data Transfers
Some service providers may process personal information outside the United Kingdom.
Where this happens, we aim to ensure appropriate safeguards are in place to protect your personal information.
Cookies and Website Tracking
Our website may use cookies and similar technologies to:
-
help the website function properly
-
remember preferences
-
improve website performance
-
understand how visitors use the website
-
support marketing and analytics
You can manage or disable cookies through your browser settings.
Some parts of the website may not work properly if cookies are disabled.
Marketing Emails
If you subscribe to our newsletter, we may send you updates about:
-
new arrivals
-
exclusive offers
-
pet care inspiration
-
brand news
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting:
How Long We Keep Your Information
We keep your personal information only for as long as necessary.
This may include:
-
order information kept for legal, tax and accounting purposes
-
customer support messages kept while needed to resolve enquiries
-
newsletter information kept until you unsubscribe
-
website analytics data kept for performance and improvement purposes
When information is no longer needed, we will delete it or anonymise it where appropriate.
How We Protect Your Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
However, no online system is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location and applicable law, you may have the right to:
-
access the personal information we hold about you
-
request correction of inaccurate information
-
request deletion of your information
-
object to certain types of processing
-
request restriction of processing
-
request transfer of your information
-
withdraw consent for marketing communications
To exercise your rights, contact us at:
Complaints
If you are concerned about how we handle your personal information, please contact us first so we can try to resolve the issue.
You may also have the right to complain to the UK Information Commissioner’s Office.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised “Last updated” date.
Contact
For any privacy questions, contact us at: